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Diagram: a 68-cell test matrix, a search query and a chatbot response

← Work05/Translate—Policy · UAT · AI-assisted Workflows · Adoption

Digital Product, AI & Adoption Systems

68 UAT test cases · 67-question AI search bank

Translating business requirements into testable digital products, validation structures and adoption support.

Context
An internal Policy Access Portal developed with the Digital Solutions team, a website FAQ chatbot, and the adoption work that follows any internal tool launch.
Role / scope
Requirements translation · UAT · UX / IA review · AI-assisted information access · implementation coordination

Status

Validated · Built

Evidence

  • Policy Access Portal tested through 68 functional test cases
  • AI search bank structured with 67 questions
  • WCAG checklist and continuous audit log included in the validation layer
  • Policy portal live UAT conducted from 24 July 2026
01

Problem

A digital product has to be usable, testable and actually used. Launching it covers only the first.

The work focused on translating policy, helpdesk and information-access requirements into usable interfaces, test structures and adoption workflows.

02

Validation

Policy Access Portal: UAT as a quality layer.

  1. 01Brand Plan of Action
  2. 02Functional UAT matrix: 68 test cases
  3. 03AI search question bank: 67 questions
  4. 04WCAG checklist
  5. 05Continuous audit log
  6. 06UX heuristics

Functional tests ran alongside checks on search quality, accessibility and UX. Live UAT ran from 24 July 2026 across Brand, IT and Digital Solutions.

03

Build

AI-assisted workflows are practical when the surrounding structure is clear.

  1. 01Working WordPress chatbot
  2. 02HTML / CSS / JavaScript UI
  3. 03FAQ JSON
  4. 04Search / indexing layer
  5. 05Storage / logging
  6. 06Loader and installation guide
04

Adoption

Deployment is not adoption. They are tracked separately.

Awareness communication, user guidance and the audit-log feedback loop run as their own workstream.

Status by component

  • Policy Access PortalUAT: 68 functional test casesValidated
  • AI search question bank67 questionsValidated
  • Website FAQ chatbotBuilt
  • AdoptionCoordinated

Notes

  1. On the chatbot, my part was hands-on implementation and translating the business need. I am not claiming full software-engineering ownership.
  2. No adoption or usage figures are claimed.

The full walkthrough, with the working files, is available in an interview.

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